Chat
Report maintenance issues, problems, or request assistance. Monitor status updates via notifications
Broadcast
Receive important news & updates relevant to your site and industry
Billing
View outstanding bills, paid bills, and make further inquiries
Usage
View summaries of utility and solar energy usage, along with production capacity and cost savings from using solar energy
Contract
View current contracts and review past contracts
About WHA
Explore WHA services, new offerings, and site maps — all in one place
CO2ZERO
Track and manage carbon emissions efficiently on your path to Net Zero
One-stop Service
Efficiency Enhancement
Comprehensive Support
Data Transparency
Sustainability Driven
Step
1
Find your “admin(s)”
Identify 1-2 individuals within your company who will be responsible for user management on web portal
Remark: Admin(s) will have right to manage users, roles, and access levels for your company’s employees
Step
2
Register “admin(s)”
Submit the online registration form to sign up as Admin(s)
Remark: Registered admin(s) will then receive a confirmation email with login credentials for the user management portal
Step
3
Manage users and
access Level
Admin(s) starts to manage user accounts, roles, and permissions
Remark: If any help or assistance is necessary, please reach out our support team at [email protected]
Step
4
Get started with WHASApp
Let your employees download “WHASApp” and get started with WHA seamless customer services
Remark : Create an account as general user to request services via chat and receive broadcast. For billing, usage, and contract access, your company’s admins will need to manage the roles.
Get started with WHASApp Today.
Remarks
● We recommend selecting 1-2 individuals from your company to be General Admins.
● Billing Admin and CO2Zero Admin are required to request a registration form. Please contact [email protected]
WHASApp is the official Service App by WHA Group, built exclusively for WHA customers. The application aims to integrate multiple tools and services to streamline customer support and enhance WHA customer experience. Experience a powerful all‑in‑one platform powered by WHA Digital at your fingertips.
User Management refers to the system (web portal) of organizing and controlling access by users (your company employees) to WHA services and your company’s personalized information within a system or application. It involves creating and managing user accounts, roles, and permissions. Only “admin” has the right to access the user management portal.
| Admin Role | Key Responsibilities | Access Scope |
| General User | – Access to general features | General features: Chat, Broadcast, and About WHA |
| General Admin | – Add/remove users – Assign roles and permissions for all features, excluding Outstanding Billing and CO2ZERO. | Full access to all modules and settings, excluding Outstanding Billing and CO2ZERO. |
| Billing Admin | – Add/remove users – Assign roles and permissions to Outstanding Billing feature – Access invoices, billing history, and payment info | – Full access to all modules and settings + Outstanding Billing, excluding CO2ZERO. |
| CO2ZERO Admin | – Add/remove users – Assign roles and permissions for CO2ZERO members – Manage carbon emission data – Set up company structure and emission sources | Full access to all modules and settings + CO2ZERO platform, excluding Outstanding Billing. |
The key elements of WHASApp are WHASApp mobile app, user management portal, admin, and users.
Users are your company’s employees who need support and services from WHA customer service team, and who need the access to your company solar power and utilities usage insight, billing and contract information, WHA products and services information, and news and activities alert within the WHA’s areas.
User roles define the functional role of a user within the application. They determine what functions a user has access to, and what actions they are authorized to perform.
Smartphones (iOS and Android) via the mobile application
- ● Accessible by all users
- ● Supports access to all features, except the CO2ZERO platform
Computers and laptops via the Web Portal
- Accessible only by designated roles :
- ● General Admin
- ● Billing Admin
- ● CO2ZERO Admin
- ● CO2ZERO Members (Users)
- Required for managing advanced features like user management and CO2ZERO
Admin
Admin will have right to manage users
and roles for your company’s employees.
General User
General users can request services via chat and receive broadcast messages. For billing, usage, and contract access, your company’s admins will need to manage the roles.
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