Chat
Effective communication with customer service team
Broadcast
Prompt updates or reports within WHA's areas
Information
Wide range of information you need to know in one place
● Billing
● Solar Power & Utilities Usage
● Contract
● WHA Products & Services
Effortless
Communication
Seamless
Experience
Comprehensive Support
Accessible
Information
Step
1
Find your “admin(s)”
Identify 1-2 individuals within your company who will be responsible for user management
Remark: Admin(s) will have right to manage users, roles, and access levels for your company’s employees
Step
2
Register “admin(s)”
Submit the online registration form to sign up as Admin(s)
Remark: Registered admin(s) will then receive a confirmation email with login credentials for the user management portal
Step
3
Manage users and
access Level
Admin(s) starts to manage user accounts, roles, and permissions
Remark: If any help or assistance is necessary, please reach out our support team at [email protected]
Step
4
Get started with WHASApp
Let your employees download “WHASApp” and get started with WHA seamless customer services
Remark : Create an account as general user to request services via chat and receive broadcast. For billing, usage, and contract access, your company’s admins will need to manage the roles.
Get started with WHASApp Today.
WHASApp is WHA customer service super application designed to provide a wide range of customer service functions within a single interface. The application aims to integrate multiple tools and services to streamline customer support and enhance WHA customer experience. Its key features are Chat, Broadcast, Utilities & Solar Power Usage, Billing, Contract, and Service Request.
User Management refers to the system (web portal) of organizing and controlling access by users (your company employees) to WHA services and your company’s personalized information within a system or application. It involves creating and managing user accounts, roles, and permissions. Only “admin” has the right to access the user management portal.
Admin is a representative of your company who has the right to access user management portal, manage users, roles, and access levels of your company’s employees. We would recommend you find 1-2 of the individuals from your company that wish to be “Customer Admin”.
The key elements of WHASApp are WHASApp mobile app, user management portal, admin, and users.
Users are your company’s employees who need support and services from WHA customer service team, and who need the access to your company solar power and utilities usage insight, billing and contract information, WHA products and services information, and news and activities alert within the WHA’s areas.
User roles define the functional role of a user within the application. They determine what functions a user has access to, and what actions they are authorized to perform.
Admin
Admin will have right to manage users
and roles for your company’s employees.
General User
General users can request services via chat and receive broadcast messages. For billing, usage, and contract access, your company’s admins will need to manage the roles.
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